Frequently Asked Questions and trouble shooting.
How often do you update LinkToLiberty?
Liberty is committed to providing the most current information available to you
and your members. Because of this commitment, we continually update our information
to keep it fresh and relevant.
I'm not a technical person – how can I build a link?
We recommend that you enlist the help of your webmaster. Our Link Builder in Get Started will automatically create the information that's needed – the webmaster needs to input this code into your website.
How long will it take?
Once you've selected the design you want, our Link Generator will instantly create the code. When the code is integrated on your website, it will be live immediately.
Do I need to create links in both English and Spanish?
It's up to you – the links all go to the same Liberty ordering site. And any time during the order process, your members can switch between an English and Spanish interface.
Where should I put the link?
Your Liberty link can go anywhere on your website. See our Placement Tips for more ideas about using Liberty links on your website.
Why doesn't the link appear even though I put
the code on my webiste?
Make sure you copied all of the code exactly as shown. We strongly recommend using the copy/paste function to ensure accuracy.
Can I get a secure link for my in-branch kiosk?
Yes, we have the capabilities to provide this. Please contact our technical support team by email techsupport@libertysite.com
or by calling 1-800-587-2435, option 6 then 1.
For more information about our capabilities, call your Liberty Account Executive.
For further technical support, please contact our technical support team by email
techsupport@libertysite.com or
by calling 1-800-587-2435, option 6 then 1.